Global Service Process & AI Enablement Manager - Studentjob.at

Jobster; Schwechat; On-site; EUR 68,000 - 83,000; Full time

Job summary

Leica Microsystems, a Danaher operating company, seeks a Global Service Process & AI Enablement Manager to drive process improvements and AI enablement across the global service organization. This role is onsite in Vienna and collaborates across levels to embed standard work and measurable performance gains.

Key tasks include documenting critical processes, leading change management, and training teams to ensure adoption of new tools and workflows while traveling up to 20% globally.

Qualifications

• Bachelor’s Degree required or MBA, graduate engineer or similar preferred.
• Process analysis (including mapping) and improvement skills.
• Project management. A formal certification is preferred but not essential.
• Training and/or coaching experience and experience in designing, maintaining, applying global processes
• English and preferably German

Responsibilities

• Analyze current processes through workshops, gemba observations, stakeholder engagement, and data-driven assessments to identify performance gaps and improvement opportunities.
• Drive process optimization by benchmarking best practices and partnering with process owners to simplify, standardize, and improve process effectiveness.
• Support the design, documentation, and AI enablement of future-state processes using end-to-end process maps, work instructions, and digital solutions.
• Develop and deliver process training programs and materials to ensure teams have the knowledge and capabilities to successfully adopt new processes and tools.
• Lead process implementation and change management activities, ensuring sustainable adoption through project planning, readiness assessments, standard work, daily management, and corrective actions.

Skills

Process analysis

Project management

Training/coaching

English

German (preferable)

Education

Bachelor’s Degree

MBA

Graduate engineer or similar

Tools

Microsoft Office

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

Global Service Process & AI Enablement Manager - Global Service

The Global Service Process & AI Enablement Manager - Global Service is responsible for creating, improving and embedding processes across the global service organization that drive results and empower team members. Working across all levels of the business, you will play a key role in understanding and documenting critical business processes, with a specific focus on service performance-related processes. This will require collaborating with team members at the point of impact and across the organization to identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective. This position reports to the Director Service Transformation & Digitalization and is part of the Global Services Team. This role is onsite on our site in Vienna.

Responsibilities

• Analyze current processes through workshops, gemba observations, stakeholder engagement, and data-driven assessments to identify performance gaps and improvement opportunities.
• Drive process optimization by benchmarking best practices and partnering with process owners to simplify, standardize, and improve process effectiveness.
• Support the design, documentation, and AI enablement of future-state processes using end-to-end process maps, work instructions, and digital solutions.
• Develop and deliver process training programs and materials to ensure teams have the knowledge and capabilities to successfully adopt new processes and tools.
• Lead process implementation and change management activities, ensuring sustainable adoption through project planning, readiness assessments, standard work, daily management, and corrective actions.

Essential Requirements

• Bachelor’s Degree Required or similar MBA, graduate engineer or similar preferred
• Process analysis (including mapping) and improvement skills.
• Project management. A formal certification is preferred but not essential.
• Training and/or coaching experience and experience in designing, maintaining, applying global processes
• English and preferably German

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Up to 20% global travel

Additional Experience (It would be a plus if you also possess previous experience in)

• Experience in customer service environments
• Experience in working in a matrix organisation including building relationships remotely and cross culturally
• Excellent Microsoft Office application skills (Word, Excel, PowerPoint, Copilot)

Benefits

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Salary

For this position, in accordance with the collective agreement for salaried employees in the metalworking industry, a minimum gross annual salary of € 75 000 (based on full-time employment) is stipulated. The actual remuneration depends on qualifications and professional experience and may significantly exceed the minimum salary.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.