Global Service Process & AI Enablement Manager

Leica Microsystems; Wien; On-site; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Health care program

Paid time off

Job summary

Leica Microsystems, a Danaher operating company, seeks a Global Service Process & AI Enablement Manager to improve and embed processes across the global service organization from Vienna. You will document critical processes, partner with stakeholders, and drive improvements while acting as a change agent.

You will report to the Director Service Transformation & Digitalization, collaborating with the Global Services Team onsite in Vienna, with up to 20% global travel.

Qualifications

• Bachelor’s degree or MBA or similar; global process experience preferred.
• Excellent process analysis and mapping skills across functions.
• Project management experience; formal certification preferred but not essential.
• Strong training/coaching experience and global process design ability.
• Proficiency in English; German is a plus for the role.

Responsibilities

• Analyze current processes via workshops, observations, and data-driven reviews.
• Drive process optimization by benchmarking and standardizing practices.
• Support design, documentation, and AI enablement of future-state processes.
• Develop and deliver process training materials for effective adoption.
• Lead implementation and change management with clear action plans.

Skills

Process analysis

Project management

Training / coaching

English language

German language

Education

Bachelor’s Degree MBA

Tools

Microsoft Office

Job description

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
Learn about the Danaher Business System which makes everything possible.
The Global Service Process & AI Enablement Manager - Global Service is responsible for creating, improving and embedding processes across the global service organization that drive results and empower team members.
Working across all levels of the business, you will play a key role in understanding and documenting critical business processes, with a specific focus on service performance-related processes. This will require collaborating with team members at the point of impact and across the organization to identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.
This position reports to the Director Service Transformation & Digitalization and is part of the Global Services Team. This role is onsite on our site in Vienna.

In This Role, You Will Have The Opportunity To

• Analyze current processes through workshops, gemba observations, stakeholder engagement, and data-driven assessments to identify performance gaps and improvement opportunities.
• Drive process optimization by benchmarking best practices and partnering with process owners to simplify, standardize, and improve process effectiveness.
• Support the design, documentation, and AI enablement of future-state processes using end-to-end process maps, work instructions, and digital solutions.
• Develop and deliver process training programs and materials to ensure teams have the knowledge and capabilities to successfully adopt new processes and tools.
• Lead process implementation and change management activities, ensuring sustainable adoption through project planning, readiness assessments, standard work, daily management, and corrective actions.

The Essential Requirements Of The Job Include

• Bachelor’s Degree Required or similar MBA, graduate engineer or similar preferred
• Process analysis (including mapping) and improvement skills.
• Project management. A formal certification is preferred but not essential.
• Training and/or coaching experience and experience in designing, maintaining, applying global processes
• English and preferably German

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Up to 20% global travel

It would be a plus if you also possess previous experience in:

• Experience in customer service environments
• Experience in working in a matrix organisation including building relationships remotely and cross culturally
• Excellent Microsoft Office application skills (Word, Excel, PowerPoint, Copilot)

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

For this position, in accordance with the collective agreement for salaried employees in the metalworking industry, a minimum gross annual salary of € 75 000 (based on full-time employment) is stipulated. The actual remuneration depends on qualifications and professional experience and may significantly exceed the minimum salary.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For more information, visit www.danaher.com.