Global ITSM Service Owner & ServiceNow Expert

VIG IT Digital Solutions; Wien; Vor Ort; EUR 68.000 - 83.000; Vollzeit

Benefits dieser Stelle

Learning & Development

Life Balance & Family Specials

Modern Workspace & Can-teen

Health & Sports Offers

More Benefits

Flexible Time & Home-Office

Zusammenfassung

VIG IT Digital Solutions GmbH in Austria is seeking an ITSM leader to manage and optimize IT service management processes across multiple modules. You will ensure compliance with ITIL 4, drive improvements, and align backlog with organizational goals.

The role requires several years of ITSM experience, ServiceNow CIS – ITSM certification, and strong stakeholder skills. A senior, full-time position in Vienna with travel willingness is offered, plus extensive benefits.

Qualifikationen

• ITSM professional with several years of experience.
• In-depth ITIL 4 knowledge and ITSM process competency.
• Fluent English required; other languages are a plus.

Aufgaben

• Maintain and prioritize the module backlog aligned with SOLO demands and SCORE delivery capacity.
• Define configuration standards across all SOLOs.
• Ensure ITSM processes meet DORA compliance (IM, MIM, CHM, PM, KM, SRM, SCM, SLM).
• Serve as senior escalation point for ITSM conflicts and module incidents.
• Manage stakeholder expectations on module enhancements.
• Maintain documentation and release notes.
• Drive continuous ITSM process improvements with SOLO process managers.
• Future establishment and leadership of the ITSM team.

Kenntnisse

ITSM experience

ITIL 4 knowledge

English fluency

Stakeholder management

Agile/Scrum familiarity

Ausbildung

Bachelor’s/Master’s in CS/IT/Business Informatics

Tools

ServiceNow CIS – ITSM

COBIT

Agile/Scrum certifications

Jobbeschreibung

VIG IT Digital Solutions GmbH in Austria is seeking an ITSM leader to manage and optimize IT service management processes across multiple modules. You will ensure compliance with ITIL 4, drive improvements, and align backlog with organizational goals.

The role requires several years of ITSM experience, ServiceNow CIS – ITSM certification, and strong stakeholder skills. A senior, full-time position in Vienna with travel willingness is offered, plus extensive benefits.