German-Speaking Tech Account Strategist

Proofpoint; Wien; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness days

Job summary

Proofpoint in Austria seeks a technically proficient professional for a fast-paced, customer-facing role within IT/Security. You will engage with senior enterprise customers and internal teams to deliver high-quality service and solutions across Linux, messaging, and cloud services.

You will lead multiple concurrent projects, manage crises, and communicate effectively with customers to ensure a positive experience and success for Proofpoint's strategic accounts.

Qualifications

• 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL
• Working knowledge of Windows, Active Directory, and Microsoft Exchange
• Very strong customer service and excellent communications skills, both written and oral
• A history of successfully leading and directing technical staff through crisis situations
• Adaptable and willing to learn new technologies
• Knowledge of project management and strong time management skills
• Ability to effectively work in a team environment as well as independently
• Fluent German speaker is mandatory for this position

Responsibilities

• Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
• Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
• Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action
• Develop deep understanding of customers' business and operational needs
• Maintain deep practical technical knowledge of Proofpoint's integration within the customers' environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions
• Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Use independent judgment within broad parameters
• Designs and implements solutions to complex problems

Skills

German language

Customer service

Crisis management

Project management

Teamwork

Learning agility

Tools

Windows

Active Directory

Microsoft Exchange

Linux

SMTP

MySQL

Job description

Proofpoint in Austria seeks a technically proficient professional for a fast-paced, customer-facing role within IT/Security. You will engage with senior enterprise customers and internal teams to deliver high-quality service and solutions across Linux, messaging, and cloud services.

You will lead multiple concurrent projects, manage crises, and communicate effectively with customers to ensure a positive experience and success for Proofpoint's strategic accounts.