German-Speaking Partner Success Manager - EMEA

N-able; Wien; Hybrid; EUR 55.000 - 90.000; Vollzeit

Benefits dieser Stelle

Volunteer days

Stock Purchase Program

Assistance Program

Fundraising opportunities

Learning program

Hybrid work model

Zusammenfassung

At N-able, we are building a distributor-led Customer Success model across EMEA. The Customer Success Manager will partner with distributors and MSPs, guiding adoption, retention, and growth while aligning partner goals with measurable outcomes.

You'll work closely with Sales, Distribution, and internal stakeholders to provide guidance and support, shaping scalable processes and best practices across the region, and helping customers achieve their business outcomes.

Qualifikationen

• Experience in Customer Success, account management or partner management.
• Strong communication and relationship-building skills with distributors/MSPs.
• Commercial mindset with ability to drive growth and retention.
• Experience handling large partner portfolios and coordinating with cross-functional teams.

Aufgaben

• Manage a portfolio of 80–100 partner accounts across the assigned market.
• Build trusted relationships with distributors and MSP partners as the primary success contact.
• Drive retention, customer value, product adoption, and long-term partner engagement.
• Identify expansion opportunities and collaborate with Sales, Distribution and internal stakeholders.
• Lead business reviews and strategic conversations aligning partner goals with measurable outcomes.
• Relay insights to internal teams to improve processes and partner experience.
• Help define best practices for a distributor-led Customer Success model across EMEA.

Kenntnisse

German language proficiency

English language proficiency

Customer success

Account/partner management

Relationship building

Portfolio management

Consultative selling

Jobbeschreibung

At N-able, we are building a distributor-led Customer Success model across EMEA. The Customer Success Manager will partner with distributors and MSPs, guiding adoption, retention, and growth while aligning partner goals with measurable outcomes.

You'll work closely with Sales, Distribution, and internal stakeholders to provide guidance and support, shaping scalable processes and best practices across the region, and helping customers achieve their business outcomes.