Customer Success Manager - German Speaking

N-able; Wien; Hybrid; EUR 55.000 - 90.000; Vollzeit

Benefits dieser Stelle

Volunteer days

Stock Purchase Program

Assistance Program

Fundraising opportunities

Learning program

Hybrid work model

Zusammenfassung

At N-able, we are building a distributor-led Customer Success model across EMEA. The Customer Success Manager will partner with distributors and MSPs, guiding adoption, retention, and growth while aligning partner goals with measurable outcomes.

You'll work closely with Sales, Distribution, and internal stakeholders to provide guidance and support, shaping scalable processes and best practices across the region, and helping customers achieve their business outcomes.

Qualifikationen

• Experience in Customer Success, account management or partner management.
• Strong communication and relationship-building skills with distributors/MSPs.
• Commercial mindset with ability to drive growth and retention.
• Experience handling large partner portfolios and coordinating with cross-functional teams.

Aufgaben

• Manage a portfolio of 80–100 partner accounts across the assigned market.
• Build trusted relationships with distributors and MSP partners as the primary success contact.
• Drive retention, customer value, product adoption, and long-term partner engagement.
• Identify expansion opportunities and collaborate with Sales, Distribution and internal stakeholders.
• Lead business reviews and strategic conversations aligning partner goals with measurable outcomes.
• Relay insights to internal teams to improve processes and partner experience.
• Help define best practices for a distributor-led Customer Success model across EMEA.

Kenntnisse

German language proficiency

English language proficiency

Customer success

Account/partner management

Relationship building

Portfolio management

Consultative selling

Jobbeschreibung

Why N-able

This is a fantastic opportunity to join N-able at an exciting stage as we build a new distributor‑led Customer Success model across key EMEA markets. As a Customer Success Manager, you will play a meaningful role in shaping a strategic initiative from the ground up supporting distributor and MSP partner relationships, driving customer value, retention, and growth, and helping define best practices that can scale across the region.

You will work closely with distributors, MSP partners, Sales, Customer Success, and internal stakeholders to ensure partners have the guidance, engagement, and support they need to achieve measurable business outcomes. It is a chance to make a real impact in markets with strong growth potential while gaining valuable exposure to SaaS, MSPs, channel partnerships, and commercial growth strategies.

At N-able, we empower IT solutions providers with performance, protection, and partnership helping them support their customers and keep their businesses thriving. You will be joining a global team of N-ablites who value growth, collaboration, knowledge sharing, and meaningful work that makes a difference. If you are motivated by customer success, partner engagement, commercial growth, and the opportunity to build scalable processes, this is a brilliant opportunity to grow your career while helping shape something new.

What You'll Do

• Manage a portfolio of 80–100 partner accounts across your assigned market.
• Build trusted relationships with distributors and MSP partners, acting as a key point of contact for success, adoption, and growth.
• Drive retention, customer value, product adoption, and long‑term partner engagement.
• Identify expansion opportunities and collaborate closely with Sales, Distribution, and internal stakeholders.
• Lead business reviews and strategic customer conversations that connect partner goals with measurable outcomes.
• Gather and relay customer and partner insights to internal stakeholders to support the continuous improvement of processes, and the overall experience.
• Help define best practices for a new distributor‑led Customer Success model across EMEA.

What You'll Bring

• Native or fluent German and strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer‑facing commercial role.
• A commercial mindset, with confidence building relationships, identifying growth opportunities, and helping partners achieve business outcomes.
• Experience managing a large portfolio of accounts while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, and stakeholder management skills.
• A consultative approach that helps customers and partners understand value, solve challenges, and succeed.
• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments would be a plus.

Purple Perks

• 2 paid VoluNteer Days per year
• Employee Stock Purchase Program
• Employee Assistance Program
• FuN‑raising opportunities as part of our giving program
• N‑ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N‑able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N‑ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.