German-Speaking Customer Success Lead (Hybrid)

Finastra International; Schweiz; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid work

Employee assistance

Health insurance

Retirement plan

Job summary

Finastra in Baden is seeking a Customer Success Manager (German speaker) to drive adoption, value realization, and long-term retention for customers. You will partner with Account Executives and cross-functional teams to ensure a seamless customer journey and measurable outcomes.

This role emphasizes proactive engagement, success planning, and risk mitigation, with a strong focus on customer value delivery and collaboration across Sales, Support, Services, and Product.

Qualifications

• Experience in a customer-facing role such as consulting, customer support, or account management.
• Ability to build Customer Success Plans and deliver measurable outcomes.
• Strong communication and interpersonal skills with the ability to influence stakeholders.
• Customer-centric mindset with a passion for delivering value and retention.
• Fluency in German is required.

Responsibilities

• Deliver Finastra’s success strategy in alignment with the defined success framework and coverage model.
• Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.
• Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.
• Develop Customer Success Plans that connect customer business goals with Finastra’s value propositions; define and track value realization and solution adoption.
• Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.
• Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.

Skills

Customer-facing experience

Customer Success

German language

Account management

Communication skills

Problem solving

Root-cause analysis

Cross-functional collaboration

Tools

CRM tools

Job description

Finastra in Baden is seeking a Customer Success Manager (German speaker) to drive adoption, value realization, and long-term retention for customers. You will partner with Account Executives and cross-functional teams to ensure a seamless customer journey and measurable outcomes.

This role emphasizes proactive engagement, success planning, and risk mitigation, with a strong focus on customer value delivery and collaboration across Sales, Support, Services, and Product.