German-Speaking Gaming Back-Office Support Specialist

Mercier Consultancy MD; Österreich; Vor Ort; EUR 20.000 - 31.000; Vollzeit

Benefits dieser Stelle

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Relocation Package to Sofia

Career development opportunities

Bonus

Zusammenfassung

Mercier Consultancy Group seeks a German-speaking Back Office Gaming Support Specialist to join our internationally oriented esports team in Bulgaria. You will handle back-office tasks via email, chat, and ticketing systems, ensuring smooth account verifications, payments and technical inquiries for gaming platforms.

We offer a competitive monthly salary, fully paid training, health insurance, a relocation package to Sofia, and ongoing career development within the thriving esports sector.

Qualifikationen

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Genuine passion for Gaming & Esports industry.
• Strong proficiency in PC literacy and multi-tasking across digital platforms.
• Excellent analytical skills with a focus on problem-solving in a fast-paced environment.
• Ability to relocate to Sofia for this position in Bulgaria.

Aufgaben

• Provide expert back-office support for premium gaming and esports platforms via email, chat, and internal ticketing systems.
• Ensure seamless user experiences by managing account verifications, payment resolutions, and technical inquiries.
• Monitor gaming activity to ensure compliance with international gaming regulations and industry safety standards.
• Maintain high levels of customer satisfaction by delivering precise and empathetic communication in German.
• Collaborate with international teams to refine internal processes and elevate the support standards of our gaming partners.
• Stay updated on esports trends and tournament updates to better assist our global player base.
• Maintain meticulous documentation of all support interactions within our CRM databases.

Kenntnisse

German language fluency

PC literacy

Analytical skills

Multitasking

Jobbeschreibung

Mercier Consultancy Group seeks a German-speaking Back Office Gaming Support Specialist to join our internationally oriented esports team in Bulgaria. You will handle back-office tasks via email, chat, and ticketing systems, ensuring smooth account verifications, payments and technical inquiries for gaming platforms.

We offer a competitive monthly salary, fully paid training, health insurance, a relocation package to Sofia, and ongoing career development within the thriving esports sector.