German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Lavamünd; Vor Ort; EUR 20.000 - 31.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Fully paid training on gaming systems

Comprehensive Health Insurance

Fully paid relocation package (flight,

Attractive monthly performance bonus

Career development opportunities

And Much More..

Zusammenfassung

Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist to join our Bulgaria-based team in Sofia. This role offers exposure to the fast-paced esports and digital gaming sector with relocation support.

You will provide back-office support via email, chat, and internal ticketing systems, manage verifications, payments, and technical inquiries in German, and collaborate with international teams to optimize processes and player experiences.

Qualifikationen

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Genuine passion for the Gaming & Esports industry.
• Strong proficiency in PC literacy and multi-tasking across digital platforms.
• Excellent analytical skills with a focus on problem-solving in a fast-paced environment.
• Ability to relocate to Sofia for this German Speaking Back Office Gaming Support Specialist position in Bulgaria.

Aufgaben

• Provide expert back-office support for premium gaming and esports platforms via email, chat, and internal ticketing systems
• Ensure seamless user experiences by managing account verifications, payment resolutions, and technical inquiries
• Monitor gaming activity to ensure compliance with international gaming regulations and industry safety standards
• Maintain high levels of customer satisfaction by delivering precise and empathetic communication in German
• Collaborate with international teams to refine internal processes and elevate the support standards of our gaming partners
• Stay updated on the latest trends and tournament updates within the esports landscape to better assist our global player base
• Maintain meticulous documentation of all support interactions within our CRM databases

Kenntnisse

Fluent German

PC literacy

Multitasking

Analytical skills

Jobbeschreibung

German Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development, ensuring our candidates find the perfect alignment within dynamic, high-growth sectors like the gaming industry.

Job Overview

We are currently seeking a motivated professional for a German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is an incredible opportunity to join the fast-paced world of esports and digital gaming while enjoying the vibrant expat community found in one of the most sought-after German-speaking jobs in Europe.

Key Responsibilities

• Provide expert back-office support for premium gaming and esports platforms via email, chat, and internal ticketing systems
• Ensure seamless user experiences by managing account verifications, payment resolutions, and technical inquiries
• Monitor gaming activity to ensure compliance with international gaming regulations and industry safety standards
• Maintain high levels of customer satisfaction by delivering precise and empathetic communication in German
• Collaborate with international teams to refine internal processes and elevate the support standards of our gaming partners
• Stay updated on the latest trends and tournament updates within the esports landscape to better assist our global player base
• Maintain meticulous documentation of all support interactions within our CRM databases

Requirements

• Native or fluent German (spoken and written)
• Valid EU passport (mandatory)
• Genuine passion for the Gaming & Esports industry
• Strong proficiency in PC literacy and multi-tasking across digital platforms
• Excellent analytical skills with a focus on problem-solving in a fast-paced environment
• Ability to relocate to Sofia for this German Speaking Back Office Gaming Support Specialist position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on gaming systems and industry software
• Comprehensive Health Insurance and wellness benefits
• Fully Paid Relocation Package (flight, transfer, hotel) to simplify your move for one of the top-rated jobs in Bulgaria
• Attractive Monthly Performance Bonus
• Career development opportunities within the booming esports sector
• And Much More..

Life in Bulgaria

Living in Bulgaria offers an exceptional quality of life, blending ancient history with a modern, buzzing urban culture. As you explore jobs in Bulgaria, you will discover a country known for its incredible weather, vibrant nightlife, and affordable living standards, making it the perfect backdrop for your international career journey.

The local community is welcoming, and the capital city, Sofia, serves as a hub for talent from all over the world. With a relocation package designed to ensure a smooth transition, you will find that settling into your new life in Bulgaria is both exciting and rewarding, providing you the perfect balance of professional growth and personal enrichment.