German Back-Office Specialist - Gaming Support in Sofia

emplify GmbH; Lavamünd; Vor Ort; EUR 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Relocation bonus €1,200

Accommodation on arrival (21 days)

Flight tickets covered

Fully paid training

Stable job and career development

Additional health insurance

More than fifty benefits and services

Positive international working环境

Support and learning

Zusammenfassung

TELUS Digital Bulgaria is seeking a Backoffice Specialist to join our Game Support Team in Sofia. You will assist players in German and English, resolve issues, and ensure a standout customer experience. The role includes relocation support and comprehensive onboarding to help you settle in quickly.

Ideal candidates have German fluency, English proficiency, and gaming experience. You will collaborate with teams to improve processes while enjoying a stable, international work environment and

Qualifikationen

• Fluent in German and good command of English.
• Gaming experience and understanding player mindset.
• Empathy and ability to see issues from players’ perspective.
• Understanding of Player Support.
• Desire to help players and contribute to team success.

Aufgaben

• Assist players with issues and reports.
• Focus on the player and provide a positive experience.
• Listen to players and relay feedback to relevant teams.
• Work with the team to improve processes.

Kenntnisse

German fluency

English proficiency

Gaming experience

Empathy for players

Customer support knowledge

Jobbeschreibung

TELUS Digital Bulgaria is seeking a Backoffice Specialist to join our Game Support Team in Sofia. You will assist players in German and English, resolve issues, and ensure a standout customer experience. The role includes relocation support and comprehensive onboarding to help you settle in quickly.

Ideal candidates have German fluency, English proficiency, and gaming experience. You will collaborate with teams to improve processes while enjoying a stable, international work environment and