German-Speaking Client Solutions Consultant (Bulgaria)

Mercier Consultancy Group; Lavamünd; Vor Ort; EUR 28.000 - 47.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Signing bonus (€1,500)

Zusammenfassung

Mercier Consultancy Group is hiring a German-speaking Client Solutions Consultant to join their team in Bulgaria. The role focuses on delivering high-quality Customer Support Services to German-speaking clients, with emphasis on effective communication, problem-solving, and cross-functional collaboration.

The position requires native/fluent German and strong English skills, and offers fully paid relocation, training, health insurance, and a competitive monthly salary.

Qualifikationen

• Native or fluent German (spoken and written) is mandatory.
• Professional proficiency in English to collaborate with an international team.
• Previous experience in client-facing roles is advantageous.
• On-site, fast-paced professional environment.

Aufgaben

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries to maintain high customer satisfaction in the Customer Support Services sector.
• Collaborate with cross-functional departments to ensure seamless service delivery.
• Maintain detailed records of client interactions in the CRM system.
• Stay updated on product knowledge and service policies to provide accurate assistance.
• Participate in ongoing training to enhance communication skills and technical proficiency.

Kenntnisse

German language fluency

English language

Customer service

Problem solving

Team collaboration

Ausbildung

Higher education or relevant experience

Tools

CRM software

Multi-channel communication

Jobbeschreibung

Mercier Consultancy Group is hiring a German-speaking Client Solutions Consultant to join their team in Bulgaria. The role focuses on delivering high-quality Customer Support Services to German-speaking clients, with emphasis on effective communication, problem-solving, and cross-functional collaboration.

The position requires native/fluent German and strong English skills, and offers fully paid relocation, training, health insurance, and a competitive monthly salary.