German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Lavamünd; Vor Ort; EUR 28.000 - 47.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Signing bonus (€1,500)

Zusammenfassung

Mercier Consultancy Group is hiring a German-speaking Client Solutions Consultant to join their team in Bulgaria. The role focuses on delivering high-quality Customer Support Services to German-speaking clients, with emphasis on effective communication, problem-solving, and cross-functional collaboration.

The position requires native/fluent German and strong English skills, and offers fully paid relocation, training, health insurance, and a competitive monthly salary.

Qualifikationen

• Native or fluent German (spoken and written) is mandatory.
• Professional proficiency in English to collaborate with an international team.
• Previous experience in client-facing roles is advantageous.
• On-site, fast-paced professional environment.

Aufgaben

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries to maintain high customer satisfaction in the Customer Support Services sector.
• Collaborate with cross-functional departments to ensure seamless service delivery.
• Maintain detailed records of client interactions in the CRM system.
• Stay updated on product knowledge and service policies to provide accurate assistance.
• Participate in ongoing training to enhance communication skills and technical proficiency.

Kenntnisse

German language fluency

English language

Customer service

Problem solving

Team collaboration

Ausbildung

Higher education or relevant experience

Tools

CRM software

Multi-channel communication

Jobbeschreibung

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting elite talent with industry-leading corporations across Europe. We specialize in identifying top-tier professionals for the dynamic Customer Support Services sector, ensuring excellence and long-term career growth for our candidates.

Job Overview

We are currently seeking a motivated individual to join our team in a German Speaking Client Solutions Consultant position in Bulgaria. This role is perfect for those seeking German-speaking jobs within a professional environment, offering the chance to excel in Customer Support Services while enjoying a superior quality of life.

Key Responsibilities

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries efficiently to maintain high levels of customer satisfaction within the Customer Support Services industry.
• Collaborate with cross-functional departments to ensure seamless service delivery for all clients.
• Maintain detailed records of client interactions in the company CRM database.
• Stay updated on product knowledge and service policies to provide accurate and reliable assistance.
• Participate in ongoing training sessions to enhance communication skills and technical proficiency.
• Contribute to the positive team culture that defines Mercier Consultancy Group’s operations in Bulgaria.
• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with an international team.
• Strong problem-solving skills and a passion for providing exceptional Customer Support Services.
• Ability to work effectively in an on-site, fast-paced professional environment.
• Previous experience in client-facing roles is considered an advantage for those pursuing jobs in Bulgaria.
• Valid EU passport (mandatory) to facilitate seamless relocation.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Excellent career progression within the international Customer Support Services industry.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional blend of rich history, vibrant modern culture, and stunning natural landscapes. By choosing one of our many German-speaking jobs, you will discover that Bulgaria is not only an affordable place to live but also a country that enjoys a sunny Mediterranean-influenced climate and a welcoming local community.

Sofia, the capital, is a bustling hub that perfectly complements our premium vacancies. Residents in Bulgaria enjoy world-class dining, a thriving nightlife, and a high standard of living. Our comprehensive relocation package ensures your transition to Bulgaria is stress-free, allowing you to focus on your new German Speaking Client Solutions Consultant position in Bulgaria immediately.