German-Speaking Gaming Support Back Office Specialist

emplify GmbH; Lavamünd; Hybrid; EUR 11.000 - 16.000; Vollzeit

Benefits dieser Stelle

Relocation bonus

Accommodation provided

Flight tickets covered

Training provided

Health insurance

Career development

Zusammenfassung

TELUS Digital Bulgaria is seeking a Back Office Gaming Support Specialist with German to join our Game Support Team in Sofia. You will assist players with issues, ensure a smooth, positive experience, and relay feedback to the relevant teams.

We offer relocation support including a €1,200 bonus, 21 days accommodation, flight tickets, paid training, health insurance, and a positive international work environment.

Qualifikationen

• Fluency in German and good command of English.
• Gaming experience and ability to relate to a player’s concept, community, and mindset.
• Strong player empathy and understanding of a player's perspective when tackling issues.
• Understanding of Player Support and how to help players effectively.
• Desire to help players and contribute to the team’s success.

Aufgaben

• Assist players with issues they might experience or report.
• Focus on the player and provide the ultimate player experience.
• Listen to players and communicate feedback to the appropriate teams.
• Work with the team to improve processes.

Kenntnisse

German language

English language

Gaming experience

Empathy

Player Support understanding

Jobbeschreibung

TELUS Digital Bulgaria is seeking a Back Office Gaming Support Specialist with German to join our Game Support Team in Sofia. You will assist players with issues, ensure a smooth, positive experience, and relay feedback to the relevant teams.

We offer relocation support including a €1,200 bonus, 21 days accommodation, flight tickets, paid training, health insurance, and a positive international work environment.