German-Speaking Customer Service Specialist – Porto (Onsite)

WW Talents; Graz; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Attendance bonus

Paid training

Career development

Multicultural environment

Job summary

JobsinAustria in Porto, Portugal is hiring a Customer Service Representative to support German and English-speaking customers in a rotating 24/7 schedule. This full-time role requires you to handle inquiries via phone, email, and chat and to document interactions in internal systems.

Relocation not provided; candidates must have the right to work in Portugal or relocate at their own expense. Benefits include €1,100 gross per month paid across 14 salaries, plus an attendance bonus of €150 and

Qualifications

• Fluent German (C1/C2).
• Good English skills (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work onsite in Porto, Portugal.
• Rotating 24/7 schedule with occasional night shifts.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist customers with product and service-related inquiries.
• Resolve customer issues efficiently while maintaining high-quality service standards.
• Accurately document customer interactions and update internal systems.
• Deliver a positive customer experience with every interaction.

Skills

German (C1/C2)

English (B2+)

Communication

Customer focus

Job description

JobsinAustria in Porto, Portugal is hiring a Customer Service Representative to support German and English-speaking customers in a rotating 24/7 schedule. This full-time role requires you to handle inquiries via phone, email, and chat and to document interactions in internal systems.

Relocation not provided; candidates must have the right to work in Portugal or relocate at their own expense. Benefits include €1,100 gross per month paid across 14 salaries, plus an attendance bonus of €150 and