German Speaking Customer Service Representative-Onsite in Lisbon

WW Talents; Innsbruck; On-site; EUR 156,000 - 187,000; Full time

Benefits offered by this job

Attendance bonus

Paid training

International environment

Career development

Job summary

JobsinAustria in Porto, Portugal is seeking a Customer Service Representative to support customers in German and English. This full-time onsite role offers a 24/7 rotating shift pattern with occasional night hours and a comprehensive training program.

You'll be the first point of contact, resolving inquiries and documenting interactions while delivering an outstanding customer experience in a multicultural environment.

Qualifications

• Fluent German (C1/C2).
• Good English skills (B2+).
• Strong communication and interpersonal skills.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist customers with product and service-related inquiries.
• Resolve customer issues efficiently while maintaining high-quality service standards.
• Accurately document customer interactions and update internal systems.

Skills

German (C1/C2)

English (B2+)

Communication skills

Interpersonal skills

Problem solving

Job description

Are you fluent in German and passionate about delivering outstanding customer service? Join an international team in Porto, Portugal, where you'll support customers using innovative medical devices while developing your career in a dynamic and multicultural environment.

Location

Porto, Portugal (Onsite)

About The Role

As a Customer Service Representative, you will be the first point of contact for customers, providing professional and efficient support in both German and English. You'll handle customer inquiries, resolve issues, and ensure every interaction delivers an excellent customer experience.

Please note that relocation support is not provided for this position. Candidates should already have the legal right to work in Portugal or be willing to relocate to Porto independently at their own expense.

Key Responsibilities

• Provide customer support via phone, email, and chat.
• Assist customers with product and service-related inquiries.
• Resolve customer issues efficiently while maintaining high-quality service standards.
• Accurately document customer interactions and update internal systems.
• Deliver a positive customer experience with every interaction.

What We’re Looking For

• Fluent German (C1/C2).
• Good English skills (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work onsite in Porto, Portugal.
• Comfortable working in a rotating 24/7 schedule, including occasional night shifts.

What We Offer

• €1,100 gross per month, paid over 14 salaries.
• Attendance bonus of €150 (paid over 11 months).
• Full-time employment.
• Paid training.
• International and multicultural working environment.
• Career development opportunities.

Work Schedule

• Rotational shifts.
• Monday to Sunday (24/7 operation).
• Two rotational days off.
• Occasional night shifts (22:00–07:00).