Remote Portugal: German-Speaking Customer Care

Cross Border Talents; Wien; Remote; EUR 8,704 - 14,508; Full time

Benefits offered by this job

Accommodation option

Relocation support

Job summary

Cross Border Talents is hiring a Customer Support Representative to assist the German-speaking market from a remote location in Portugal. The role includes handling emails, chats, and calls, managing tickets, and maintaining CRM records.

The position offers accommodation options and relocation support for suitable candidates, with a 40-hour work week, 22 vacation days, and potential performance bonuses.

Qualifications

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Provide operational feedback and escalate cases when needed.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and escalate cases when needed.

Skills

German language

Customer support

CRM software

Communication

Tools

CRM tools

Job description

Cross Border Talents is hiring a Customer Support Representative to assist the German-speaking market from a remote location in Portugal. The role includes handling emails, chats, and calls, managing tickets, and maintaining CRM records.

The position offers accommodation options and relocation support for suitable candidates, with a 40-hour work week, 22 vacation days, and potential performance bonuses.