German Speaking Customer Service Representative-Onsite in Lisbon

WW Talents; Bregenz; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Attendance bonus €150

Full-time employment

Paid training

International environment

Career development opportunities

Job summary

JobsinAustria is hiring a Customer Service Representative in Porto, Portugal. You will support customers in German and English, handling inquiries and providing timely solutions onsite.

This full-time role requires relocating or working onsite, with 24/7 rotating shifts and a salary of €1,100 gross per month across 14 salaries plus a €150 attendance bonus.

Qualifications

• Fluent German (C1/C2).
• Good English skills (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work onsite in Porto, Portugal.

Responsibilities

• Provide customer support via phone, email and chat.
• Assist customers with product and service inquiries.
• Resolve customer issues efficiently while maintaining high-quality service.
• Document customer interactions and update internal systems.
• Deliver a positive customer experience with every interaction.

Skills

German language (C1/C2)

English proficiency (B2+)

Customer service focus

Communication skills

Problem solving

On-site work ability

Job description

Are you fluent in German and passionate about delivering outstanding customer service? Join an international team in Porto, Portugal, where you'll support customers using innovative medical devices while developing your career in a dynamic and multicultural environment.

Location

Porto, Portugal (Onsite)

About The Role

As a Customer Service Representative, you will be the first point of contact for customers, providing professional and efficient support in both German and English. You'll handle customer inquiries, resolve issues, and ensure every interaction delivers an excellent customer experience.

Please note that relocation support is not provided for this position. Candidates should already have the legal right to work in Portugal or be willing to relocate to Porto independently at their own expense.

Key Responsibilities

• Provide customer support via phone, email, and chat.
• Assist customers with product and service-related inquiries.
• Resolve customer issues efficiently while maintaining high-quality service standards.
• Accurately document customer interactions and update internal systems.
• Deliver a positive customer experience with every interaction.

What We’re Looking For

• Fluent German (C1/C2).
• Good English skills (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work onsite in Porto, Portugal.
• Comfortable working in a rotating 24/7 schedule, including occasional night shifts.

What We Offer

• €1,100 gross per month, paid over 14 salaries.
• Attendance bonus of €150 (paid over 11 months).
• Full-time employment.
• Paid training.
• International and multicultural working environment.
• Career development opportunities.

Work Schedule

• Rotational shifts.
• Monday to Sunday (24/7 operation).
• Two rotational days off.
• Occasional night shifts (22:00–07:00).