Remote German-Speaking Customer Care – Portugal Relocation

Cross Border Talents; Salzburg; Teletrabalho; EUR 13 202 - 15 813; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation included

Relocation assistance

Remote work in Portugal

Resumo da oferta

Cross Border Talents is seeking a German-speaking Customer Support Representative for a remote role based in Portugal. You will handle inquiries, refunds, and follow-ups via email, chat, and calls, while maintaining CRM records.

Relocation support and accommodation options are available. The position offers 40 hours per week, 22 vacation days, and a monthly gross salary up to €1,300 with performance bonuses.

Qualificações

• Fluent German language required.
• Experience in customer support is preferred.

Responsabilidades

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Conhecimentos

German language

Customer support

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents is seeking a German-speaking Customer Support Representative for a remote role based in Portugal. You will handle inquiries, refunds, and follow-ups via email, chat, and calls, while maintaining CRM records.

Relocation support and accommodation options are available. The position offers 40 hours per week, 22 vacation days, and a monthly gross salary up to €1,300 with performance bonuses.