Customer Service Representative (German) - Relocation support in Porto

Grow-Talent.com; Wien; On-site; EUR 14,000 - 22,000; Full time

Benefits offered by this job

Relocation support

2 weeks training + 1 nesting week on‑s

Job summary

Grow-Talent.com seeks a German-speaking Customer Service Representative to handle bank client inquiries via phone, chat, and email from Porto. This fixed-term role offers relocation support with potential extension to a permanent contract.

Fluency in German (C2) and English (B2) is required, along with strong communication skills to resolve issues in the first contact. On-site working hours are typical with training and nesting periods provided.

Qualifications

• Native/fluent in German (C2).
• Fluent in English (B2).
• Excellent communication and problem-solving in first contact.

Responsibilities

• Handle all incoming contacts from bank clients via phone, chat and email.
• Provide nimble customer service and seek initiatives to improve the customer experience.
• Present the product range in a sales-oriented way and support marketing campaigns.
• Utilise tools and processes to ensure accurate, complete information.

Skills

German (C2)

English (B2)

Job description

Customer Service Representative (German) - Relocation support in Porto

Job Openings Customer Service Representative (German) - Relocation support in Porto

About the job Customer Service Representative (German) - Relocation support in Porto

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representativeto join their teams in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle allincoming contacts from bank clients via phone,chat and email (appointments,income statements, PIN/TAN orders for online banking,implementation of card blocking,mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processesand/or methodsto ensure the provision ofaccurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively,identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to8:00 am 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential