German Customer Success Specialist — Hybrid Malta (Chat & Email)

Cross Border Talents; Wien; Hybride; EUR 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Performance Bonuses

Transportation Provided

Relocation Support

Career Growth

Hybrid Work Model

Résumé du poste

A leading customer support company is looking for a German Customer Success Specialist. In this hybrid role in Malta, you will handle customer inquiries via email and chat, avoid phone calls, and support effective communication. The ideal candidate has C2 German proficiency, 0-1 year of customer support experience, and a passion for learning. Join us for a competitive salary, performance bonuses, and opportunities for career growth.

Qualifications

• EU citizenship or Maltese Residency Card.
• 0-1 year experience in customer support.

Responsabilités

• Respond to customer queries via email.
• Moderate user-generated content.
• Identify and address potential scams.
• Accurately log interactions.
• Collaborate with team members.
• Provide customers with comprehensive information.
• Meet personal and team support goals.
• Participate in training on moderation.

Connaissances

C2 level proficiency in German

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Description du poste

A leading customer support company is looking for a German Customer Success Specialist. In this hybrid role in Malta, you will handle customer inquiries via email and chat, avoid phone calls, and support effective communication. The ideal candidate has C2 German proficiency, 0-1 year of customer support experience, and a passion for learning. Join us for a competitive salary, performance bonuses, and opportunities for career growth.