German Customer Support in Malta (Hybrid) + Relocation

Cross Border Talents; Salzburg; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation support

Onsite training

Hybrid work model

Flight reimbursement

Job summary

Cross Border Talents in Malta is seeking a German-speaking Customer Support Representative. You will handle inquiries via phone, email, and chat, delivering timely, high-quality service.

Onsite training leads to a hybrid work model in Malta, with a base of 1,400 EUR net per month plus bonuses and benefits. Fluency in German (native/C2) and strong English (B2+) are required, along with excellent communication and a customer-focused mindset.

Qualifications

• Native or C2-level German speaker with strong English (B2+) skills.
• Provide customer support via phone, email, and chat.
• Excellent communication and customer service mindset.

Responsibilities

• Provide customer support in German and English through various channels.
• Resolve customer issues following company guidelines and policies.
• Provide accurate and clear information about products and services.
• Record interactions and update customer profiles.
• Escalate complex cases when necessary.
• Maintain professionalism and empathy in all communications.

Skills

German language

English language

Customer service

Job description

Cross Border Talents in Malta is seeking a German-speaking Customer Support Representative. You will handle inquiries via phone, email, and chat, delivering timely, high-quality service.

Onsite training leads to a hybrid work model in Malta, with a base of 1,400 EUR net per month plus bonuses and benefits. Fluency in German (native/C2) and strong English (B2+) are required, along with excellent communication and a customer-focused mindset.