German Support Specialist

CB Talents SP; Gerlos; On-site; EUR 35,000 - 45,000; Full time

Job summary

An international service organization is seeking a German-speaking Customer Support Specialist to deliver high-quality service across various communication channels. The role involves managing customer interactions, assisting with product-related inquiries, and providing after-sales support. The ideal candidate should possess strong communication skills, a good command of English, and a customer-oriented mindset. Working in this fast-paced environment will require attention to detail and the ability to adapt in a multicultural setting.

Qualifications

• Native or near-native German (C1–C2).
• Good command of English (B2 or higher).
• Basic computer literacy and confidence using CRM tools.

Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels.
• Provide assistance related to product usage and basic troubleshooting.
• Handle inquiries regarding orders, deliveries, returns, and account-related matters.

Skills

Strong communication skills

Problem-solving skills

Customer orientation

Job description

Overview

We are looking for a German-speaking Customer Support Specialist to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.

Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels
• Provide assistance related to product usage and basic troubleshooting
• Handle inquiries regarding orders, deliveries, returns, and account-related matters
• Deliver effective after-sales support with a customer-focused approach
• Accurately record customer interactions in internal CRM systems
• Meet defined quality, productivity, and customer satisfaction targets
• Identify complex cases and escalate them according to internal procedures
• Collaborate with internal teams to ensure efficient and timely issue resolution

Candidate Profile

• Native or near-native German (C1–C2)
• Good command of English (B2 or higher)
• Strong communication and problem-solving skills
• High level of customer orientation and attention to detail
• Ability to perform in a fast-paced, multicultural work environment
• Basic computer literacy and confidence using CRM tools