German Customer Support Specialist in Malta — Hybrid & Relocation

Cross Border Talents; Graz; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Hybrid work in Malta

Relocation support

Flight reimbursement after probation

Free transport service

Onsite training

Job summary

Cross Border Talents in Malta offers a Customer Support Representative role for German speakers. Initial onsite training with a move to hybrid work, supporting customers via phone, email, and chat.

Fluency in German (native/C2) and English (B2+) is required, with a starting net salary of 1,400/month plus bonuses and benefits. The role includes rotating shifts (07:00–Midnight), relocation support, free transport, and career progression.

Qualifications

• German language at native or C2 level; English at least B2+
• Strong communication skills and customer service mindset
• Willingness to work rotating shifts (07:00–Midnight)
• Onsite training in Malta required
• Criminal record clearance or two references from previous employers on arrival in Malta

Responsibilities

• Provide customer support in German and English through phone, email, and chat
• Resolve customer issues following company guidelines and policies
• Provide accurate and clear information about products and services
• Record interactions and update customer profiles
• Escalate complex cases when necessary
• Maintain professionalism and empathy in all communications

Skills

German (native/C2)

English (B2+)

Customer service mindset

Job description

Cross Border Talents in Malta offers a Customer Support Representative role for German speakers. Initial onsite training with a move to hybrid work, supporting customers via phone, email, and chat.

Fluency in German (native/C2) and English (B2+) is required, with a starting net salary of 1,400/month plus bonuses and benefits. The role includes rotating shifts (07:00–Midnight), relocation support, free transport, and career progression.