German Multichannel Customer Support Specialist

CB Talents SP; Gerlos; On-site; EUR 35,000 - 45,000; Full time

Job summary

An international service organization is seeking a German-speaking Customer Support Specialist to deliver high-quality service across various communication channels. The role involves managing customer interactions, assisting with product-related inquiries, and providing after-sales support. The ideal candidate should possess strong communication skills, a good command of English, and a customer-oriented mindset. Working in this fast-paced environment will require attention to detail and the ability to adapt in a multicultural setting.

Qualifications

• Native or near-native German (C1–C2).
• Good command of English (B2 or higher).
• Basic computer literacy and confidence using CRM tools.

Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels.
• Provide assistance related to product usage and basic troubleshooting.
• Handle inquiries regarding orders, deliveries, returns, and account-related matters.

Skills

Strong communication skills

Problem-solving skills

Customer orientation

Job description

An international service organization is seeking a German-speaking Customer Support Specialist to deliver high-quality service across various communication channels. The role involves managing customer interactions, assisting with product-related inquiries, and providing after-sales support. The ideal candidate should possess strong communication skills, a good command of English, and a customer-oriented mindset. Working in this fast-paced environment will require attention to detail and the ability to adapt in a multicultural setting.