French-Speaking Customer Experience Specialist

Vintage.com; Niederösterreich; Presencial; EUR 28.000 - 30.000; Tempo integral

Resumo da vaga

Vintage.com is seeking a French Speaking Customer Experience Agent to support customers across phone, email and digital channels from our hub near Vienna. You’ll help customers understand our service, provide updates and guide them to the right resolution with care and confidence.

The role requires experience in customer-facing environments, strong communication, and the ability to handle difficult conversations while keeping accuracy and pace. Competitive monthly compensation is €2,520–€2,700.

Qualificações

• Experience in customer service, contact centre, sales, retail or other customer-facing roles.
• Strong verbal and written communication, with the ability to explain clearly.
• Comfort handling inquiries across phone, email and digital channels.
• Ability to work at pace while maintaining accuracy and quality.

Responsabilidades

• Support customers across phone, email and digital channels throughout their journey with Vintage.com.
• Handle both inbound and outbound conversations, including queries and follow-ups.
• Explain our service and next steps clearly so customers know what to expect.
• Adapt communication to the customer and situation, avoiding a one-size-fits-all approach.
• Build trust through timely, accurate and helpful communication.

Conhecimentos

Customer service experience

Communication skills

CRM experience

Digital channels

Ferramentas

CRM systems

Descrição da vaga

Vintage.com is seeking a French Speaking Customer Experience Agent to support customers across phone, email and digital channels from our hub near Vienna. You’ll help customers understand our service, provide updates and guide them to the right resolution with care and confidence.

The role requires experience in customer-facing environments, strong communication, and the ability to handle difficult conversations while keeping accuracy and pace. Competitive monthly compensation is €2,520–€2,700.