Enterprise Open-Source Support Engineer

SUSE; Österreich; On-site; EUR 55,000 - 77,000; Full time

Benefits offered by this job

Flexible work options

Job summary

SUSE is seeking a Premium Support Engineer to deliver post-implementation product support for enterprise customers, diagnosing issues and tailoring solutions to customer needs. You will develop business relationships with the customer’s technical and management staff, accelerate response times and coordinate with internal teams.

Fluency in German and English, strong analytical skills, and the ability to work across a matrix with flexibility are essential.

Qualifications

• Proven technical skills in designing and delivering enterprise-level solutions.
• Experience with Linux container technology (Docker/Kubernetes).
• Good understanding of networking complexities.
• Bachelor’s degree or equivalent experience.
• Fluent in German and English.
• Ability to work independently and take initiative.
• Willingness to work outside standard hours.
• Excellent interpersonal skills.

Responsibilities

• Troubleshoot and provide accurate, timely resolution to customer issues.
• Design and deliver enterprise-level solutions leveraging open source products.
• Build strong relationships with customer stakeholders.
• Coordinate with Sales and Services for opportunity development.

Skills

Platform-as-a-Service and Linux контей

Enterprise Linux

Application Delivery

Networking

Red Hat technologies familiarity

Linux accreditations

Interpersonal skills

Relationship building

Independence and initiative

Flexibility in matrix environment

Handling tense situations

Analytical problem-solving

High-tech/software industry experience

MS Office knowledge

Bachelor’s Degree or applicable exp

Outside-hours availability

Culture fit with SUSE

Fluency in German and English

Education

Bachelor’s Degree or equivalent experience

Job description

SUSE is seeking a Premium Support Engineer to deliver post-implementation product support for enterprise customers, diagnosing issues and tailoring solutions to customer needs. You will develop business relationships with the customer’s technical and management staff, accelerate response times and coordinate with internal teams.

Fluency in German and English, strong analytical skills, and the ability to work across a matrix with flexibility are essential.