L2 Field Support Engineer

Teceze; Wien; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Teceze in Vienna is recruiting an experienced enterprise Deskside/Field Support specialist. The role requires fluent German (mandatory) and the ability to independently communicate, troubleshoot, and explain issues to German-speaking users.

You will provide strong 2nd line support, take end-to-end ownership of incidents and service requests, and maintain documentation and asset records. Experience with Windows 11, Microsoft 365, laptops/desktops, printers and mobile devices is essential.

Formación

• Fluent German (Mandatory) with the ability to independently communicate, troubleshoot, and explain technical issues to German-speaking users.
• Good written and verbal English communication skills for coordination with global teams.
• Minimum 3+ years of enterprise Deskside/Field Support experience.
• Strong 2nd Line Support capability (not Service Desk/L1 support).
• Expertise in Windows 11, Microsoft 365, laptops, desktops, printers, and mobile devices.
• Working knowledge of Entra ID, Intune, and Active Directory.
• Ability to troubleshoot basic network/connectivity issues and provide Smart Hands support.
• Strong customer-facing and end-user support skills.
• Ability to take end-to-end ownership of incidents and service requests through resolution.
• Experience in maintaining Knowledge Base articles, documentation, and asset records.
• Proactive approach to identifying recurring issues, performing root cause analysis, and improving user experience.

Conocimientos

German language

English language

Deskside/Field Support

2nd Line Support

Customer-facing

End-user support

Incident ownership

Knowledge Base / Documentation

Root Cause Analysis

Proactive problem solving

User experience improvement

Herramientas

Windows 11

Microsoft 365

Entra ID

Intune

Active Directory

Laptops & Desktops

Printers

Mobile devices

Descripción del empleo

Visit Schedule: 2 visits per week (Monday & Thursday or Tuesday & Thursday)

1 year contract

Scope:

Fluent German (Mandatory) with the ability to independently communicate, troubleshoot, and explain technical issues to German-speaking users.

Good written and verbal English communication skills for coordination with global teams.

Minimum 3+ years of enterprise Deskside/Field Support experience.

Strong 2nd Line Support capability (not Service Desk/L1 support).

Expertise in Windows 11, Microsoft 365, laptops, desktops, printers, and mobile devices.

Working knowledge of Entra ID, Intune, and Active Directory.

Ability to troubleshoot basic network/connectivity issues and provide Smart Hands support.

Strong customer-facing and end-user support skills.

Ability to take end-to-end ownership of incidents and service requests through resolution.

Experience in maintaining Knowledge Base articles, documentation, and asset records.

Proactive approach to identifying recurring issues, performing root cause analysis, and improving user experience.