Onsite IT Support Technician – Global Team & Growth

D-ploy; Österreich; On-site; EUR 39,000 - 47,000; Full time

Benefits offered by this job

Flexible working conditions

Vouchers (birthdays, weddings, newborn

Referral program

Office refreshments

Professional development

Friendly international environment

Company events

Competitive salary and benefits

Minimum salary EUR 43,078 gross peran

Job summary

D-ploy is seeking an IT Support Specialist to deliver technical helpdesk support across hardware and software, mobile devices and IT tools. The role involves first and second level support, ticket handling, and clear documentation in Service Now.

You will provide prompt user-facing answers, create knowledge articles, and train new starters, while contributing to continuous improvement. Fluency in German and English is required, with additional languages a plus.

Qualifications

• Fluent German and English; other languages are a plus.
• 5+ years of experience in a similar IT support role.
• Strong problem solving and analytical abilities.
• Excellent communication and customer orientation.
• Attention to detail and ability to multitask across stakeholders.
• Ability to prioritize and work self-sufficiently in a structured way.
• Team player with a supportive personality.
• Experience in regulated IT environments (e.g. GxP) is a plus.
• Criminal record check not older than 3 months required.

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system 'Service Now' (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

Skills

German language

English language

Problem solving

Communication

Attention to detail

Multitasking

Prioritization

Team player

Self-organization

Regulated IT experience

Criminal record check

Job description

D-ploy is seeking an IT Support Specialist to deliver technical helpdesk support across hardware and software, mobile devices and IT tools. The role involves first and second level support, ticket handling, and clear documentation in Service Now.

You will provide prompt user-facing answers, create knowledge articles, and train new starters, while contributing to continuous improvement. Fluency in German and English is required, with additional languages a plus.