Desktop Support Engineer L1 – Windows & VIP Tech

Iron Systems, Inc; Wels; Hybrid; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Iron Systems, Inc. is seeking an IT Support Technician to provide onsite and remote end-user support across assigned locations. You will handle PC, VDI host, and mobile device support, plus printing, software deployments, and user training.

The role requires strong Windows 10/11 administration skills, MS Office expertise, and experience with O365, Intune, and VPN issues. You will contribute to asset management and ensure timely ticket closure while maintaining documentation.

Qualifikationen

• Expertise on Windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
• Hands on Experience on MS Office upgrades / deployments.
• Working knowledge on Dell laptops/Desktops hardware issues.
• Troubleshooting Office issues.
• Knowledge in troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
• Experience in Data Migration tools and O365 One drive.
• Knowledge on one drive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Aufgaben

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Kenntnisse

Windows 10/11 administration

MS Office / O365 troubleshooting

Printer & scanning devices

Dell laptops hardware

VPN troubleshooting

Mobile Device Management

Intune / Autopilot

OneDrive

Data Migration tools

Networking basics

Communication skills

Tools

Intune

Autopilot

OneDrive

SCCM

MS Teams

Jobbeschreibung

Iron Systems, Inc. is seeking an IT Support Technician to provide onsite and remote end-user support across assigned locations. You will handle PC, VDI host, and mobile device support, plus printing, software deployments, and user training.

The role requires strong Windows 10/11 administration skills, MS Office expertise, and experience with O365, Intune, and VPN issues. You will contribute to asset management and ensure timely ticket closure while maintaining documentation.