Desktop Engineer L1

Iron Systems, Inc; Niederösterreich; On-site; EUR 32,000 - 52,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT support specialist to provide onsite and remote end-user assistance across multiple sites. You will handle PC, VDI host, and mobile device support, troubleshoot printing issues, and assist with new technology deployments.

The role requires hands-on experience with Windows 10/11, MS Office, VPN, and imaging deployments (Autopilot/Intune). German language skills are a plus and travel to sites may be necessary.

Qualifications

• Experience administering Windows 10/11 environments.
• Strong troubleshooting for MS Office, O365, and browser issues.
• Knowledge of PC and peripheral hardware troubleshooting including print/scan devices.
• Experience with Windows Imaging deployment (Autopilot, Intune).
• Familiarity with VPN configuration and remote access tools.
• Mobile Device Management support exposure.
• Good communication skills in English; German is a plus.

Responsibilities

• Provide onsite and remote end-user support across locations.
• Deliver PC, VDI Host, and Mobile Device support per service requirements.
• Troubleshoot printing and scanning device issues; manage break-fix activities.
• Perform IMAC tasks for PCs, laptops, and peripherals.
• Assist with software installations when remote deployment fails.
• Support VIP users and meeting-room technologies.
• Maintain IT asset records and manage loaned equipment.
• Document tickets and ensure timely closure with status updates.
• Share IT best practices and troubleshooting tips.

Skills

Windows 10/11

MS Office & O365

VPN troubleshooting

Mobile Device Management

Windows Imaging (Autopilot/Intune)

Office 2016 upgrades

Dell hardware issues

Networking basics

English + German proficiency

Tools

SCCM

Job description

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.


• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.


• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).


• Hands on Experience on MS Office upgrades / deployments.


• Working knowledge on Dell laptops/Desktops hardware issues.


• Troubleshooting Office issues.


• Knowledge in troubleshooting VPN related issues.


• Mobile Device Management support.


• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )


• Experience in Data Migration tools and O365 One drive.


• Knowledge on one drive.


• Basic knowledge of Network and Server Administration.


• Good communication skills.


• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )


• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )


• Microsoft windows 10/11 Certification.


• MAC iOS Knowledge

Additional Requirements:

• EUC L1 side experience; Windows 10/11, MS Teams.


• Conversational German; site-visit staff bilingual (DE + EN).


• Plant, refinery or chemical-park experience.


• Own laptop, console/patch cables, tools, licensed antivirus.


• Registered workers with valid work authorization.