DACH Junior Account Manager – Hospitality Tech Growth

Smartness; Österreich; A distancia; EUR 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote working

Competitive compensation

OTE package for DACH

Descripción de la vacante

Smartness is seeking a Junior Account Manager for the DACH market in Austria to build strong relationships, analyze performance, and translate data into strategic recommendations. You’ll blend relationship management with business consulting and data analysis, gradually managing your own portfolio and becoming a trusted partner for customers.

You will work with our revenue-management team to drive adoption of Smartness solutions and support customers in achieving business objectives through

Formación

• . Language proficiency: Fully fluent German, with professional fluency in English.
• . Hospitality experience: 1–3 years of experience in hospitality, hotel operations, tourism, travel-tech, account management, consulting, or a similar customer-facing environment.
• . Customer orientation: You enjoy building relationships and genuinely care about helping customers achieve tangible business results.
• . Analytical mindset: You are comfortable working with KPIs, numbers, Excel/Google Sheets, and performance data.
• . Business understanding: You are interested in understanding how hospitality businesses generate demand, manage pricing, distribution, occupancy, and profitability.
• . Consultative approach: You don't simply answer customer requests; you ask questions, understand the underlying problem, and proactively propose solutions.
• . Communication skills: You can explain data, recommendations, and complex concepts clearly to different types of stakeholders.
• . Technology mindset: You are curious about SaaS, AI, and digital tools. Experience with hospitality technologies such as PMS, RMS, Channel Managers, or CRM is a plus.
• . Ownership: You are organised, proactive, and comfortable progressively taking responsibility for your portfolio and results.
• . Learning mindset: You are eager to develop expertise in hospitality technology, data, and business strategy.

Responsabilidades

• Build long-term relationships with hotel owners, property managers, and hospitality professionals across the DACH market.
• Learn how customer businesses operate, their positioning, market, distribution setup, objectives, and main business challenges.
• Regularly analyse KPIs, performance data, demand patterns, and market trends to identify opportunities and issues.
• Turn data and context into actionable recommendations around pricing, demand, distribution, and product use.
• Help customers understand impact of strategies and make data-driven decisions.
• Drive product adoption and integrate Smartness into existing workflows.
• Monitor results and propose improvements over time.
• Educate customers on data, market dynamics, and tech as needed.
• Identify opportunities to upsell Smartness features and services.

Conocimientos

German fluency

English proficient

Hospitality knowledge

Analytical mindset

Excel/Sheets

Customer focus

Herramientas

PMS knowledge

CRM knowledge

Descripción del empleo

Smartness is seeking a Junior Account Manager for the DACH market in Austria to build strong relationships, analyze performance, and translate data into strategic recommendations. You’ll blend relationship management with business consulting and data analysis, gradually managing your own portfolio and becoming a trusted partner for customers.

You will work with our revenue-management team to drive adoption of Smartness solutions and support customers in achieving business objectives through