Customer Success Engineer: Onboarding & Integrations

Visa Hunt

Lavamünd

Vor Ort

EUR 60.000 - 90.000

Vollzeit

14 Tage+

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Zusammenfassung

Visa Hunt is seeking an experienced technical customer success professional to ensure Caplena customers achieve technical success from onboarding to long-term usage. You will own the technical onboarding, handle integrations, data imports, and initial data validation, and collaborate with Customer Success and Product teams to drive activation.

Located in the EU or Switzerland, you will troubleshoot data configuration and integration issues, improve data workflows, and serve as the technical

Qualifikationen

Experience and willingness to work directly with customers.
Working knowledge of Python.
Familiarity with SQL.
Experience with basic data manipulation (cleaning, transforming, structuring data).
Good working knowledge of Excel.
Technical curiosity and ability to understand APIs and integrations.
Located in the EU or Switzerland.
Fluent, professional level of written and spoken English.
Patient, empathetic, and service-oriented mindset.

Aufgaben

Own the technical success of customers from onboarding through long-term usage.
Set up technical onboarding, including integrations, data imports and initial data validation.
Work closely with Customer Success and Product teams to ensure smooth customer activation.
Troubleshoot customer issues such as data configuration problems and integration errors.
Collaborate with Product team to resolve bugs.
Improve internal backend and data workflows to support customer operations.
Act as the technical bridge between customers, Customer Success, and Product.

Kenntnisse

Python

SQL

Data manipulation

Excel

APIs & integrations

English communication

Customer-facing

German (nice-to-have)

Tools