Senior Customer Success Engineer: Solutions & Adoption Lead

Dynatrace

Wien

Vor Ort

EUR 61.000 - 75.000

Vollzeit

Vor 4 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Competitive compensation

Work with leading cloud providers

Dynatrace Intelligence platform

Zusammenfassung

Dynatrace Wien is seeking a Senior Customer Success Manager to guide large enterprise customers, own strategic relationships, and advocate for the customer in product discussions. You will diagnose complex configurations, drive adoption, and collaborate with product and engineering teams to improve outcomes across the Dynatrace platform.

Fluency in English and Arabic, a track record of executive engagement, and strong SaaS experience are required.

Qualifikationen

Bachelor's degree in CS/IT or equivalent work experience.
Experience with large enterprise customers and executive engagement.
Ability to manage executive relationships (VP/CxO).
Demonstrated SME for Dynatrace technologies and related tools.

Aufgaben

Triage, diagnose, and provide solutions for complex configurations.
Advocate for customers and drive adoption of Dynatrace products.
Strategize on technical objectives and long-term goals of the team.
Coach TAMs and provide best-practice guidance.
Support product roadmap discussions with customers.

Kenntnisse

Executive relationships

Strong communication

Strategic thinking

Customer advocacy

Willingness to learn

Dynatrace SME

Ausbildung

Bachelor's degree in CS/IT or equivalent

Tools

Dynatrace knowledge

Cloud platforms OpenStack/OpenShift

Kubernetes

Jenkins/Ansible

ServiceNow

Jobbeschreibung