Solutions Engineer & Customer Success (Remote)

Visa Hunt; Österreich; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Remote work

Exciting tasks

Flat hierarchies

International team

Flexible hours

Zusammenfassung

LingoHub is seeking a Customer Success / Technical Support professional in Austria. You will build relationships with new signups, current trial users and existing customers, demonstrate product capabilities and onboard customers, translating needs into practical solutions.

As the first touch point for our users, you deeply understand their problems and contribute ideas for improvements, roadmaps and help center content.

Qualifikationen

• IT experience and a technical background.
• Fluent English in written and spoken form.
• Ability to explain complex topics in simple terms.
• Strong troubleshooting skills.
• Eagerness to learn and develop new skills and tools.

Aufgaben

• Build, maintain and grow relationships with new signups, current trial users, and existing customers.
• Demonstrate technical product demos and customer onboardings.
• As the first touch point, deeply understand customers’ problems, needs and wishes and create solutions.
• Support our diverse, global client base from startups to large enterprises.
• Develop understanding of the software and contribute ideas for improvements (roadmap, help center, content).
• Coordinate feature requests, customer bugs and requirements within the team.

Kenntnisse

IT experience

Technical background

Web technologies

Fluent English

Explain complex topics

Troubleshooting

Willing to learn

Jobbeschreibung

LingoHub is seeking a Customer Success / Technical Support professional in Austria. You will build relationships with new signups, current trial users and existing customers, demonstrate product capabilities and onboard customers, translating needs into practical solutions.

As the first touch point for our users, you deeply understand their problems and contribute ideas for improvements, roadmaps and help center content.