Remote-Ready Customer Success Engineer

Jobgether; Lavamünd; Vor Ort; EUR 73.000 - 95.000; Vollzeit

Benefits dieser Stelle

Equity compensation

ISO stock options

Location-independent salary

Zusammenfassung

Jobgether is seeking a Customer Success Engineer to help customers extract maximum value from a technical SaaS platform. You will solve technical questions, troubleshoot integrations via APIs, and guide customers toward effective usage, collaborating with technical teams across the organization.

The role emphasizes ownership, continuous learning, and a high-impact customer experience in a fast-growing tech environment.

Qualifikationen

• 2+ years in a customer-facing role.

Aufgaben

• Support customers via messaging, Slack, phone, and email with timely, effective answers to technical questions.
• Help users maximize value by understanding needs, investigating issues, and guiding to solutions.
• Read API documentation and troubleshoot integrations with SaaS systems (CRMs, ESPs, ERPs).
• Work with customer data and understand data-driven SaaS concepts.

Kenntnisse

SQL

Customer-facing communication

Problem-solving

Team collaboration

Jobbeschreibung

Jobgether is seeking a Customer Success Engineer to help customers extract maximum value from a technical SaaS platform. You will solve technical questions, troubleshoot integrations via APIs, and guide customers toward effective usage, collaborating with technical teams across the organization.

The role emphasizes ownership, continuous learning, and a high-impact customer experience in a fast-growing tech environment.