Customer Success Engineer

Visa Hunt; Lavamünd; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Visa Hunt is seeking an experienced technical customer success professional to ensure Caplena customers achieve technical success from onboarding to long-term usage. You will own the technical onboarding, handle integrations, data imports, and initial data validation, and collaborate with Customer Success and Product teams to drive activation.

Located in the EU or Switzerland, you will troubleshoot data configuration and integration issues, improve data workflows, and serve as the technical

Qualifikationen

• Experience and willingness to work directly with customers.
• Working knowledge of Python.
• Familiarity with SQL.
• Experience with basic data manipulation (cleaning, transforming, structuring data).
• Good working knowledge of Excel.
• Technical curiosity and ability to understand APIs and integrations.
• Located in the EU or Switzerland.
• Fluent, professional level of written and spoken English.
• Patient, empathetic, and service-oriented mindset.

Aufgaben

• Own the technical success of customers from onboarding through long-term usage.
• Set up technical onboarding, including integrations, data imports and initial data validation.
• Work closely with Customer Success and Product teams to ensure smooth customer activation.
• Troubleshoot customer issues such as data configuration problems and integration errors.
• Collaborate with Product team to resolve bugs.
• Improve internal backend and data workflows to support customer operations.
• Act as the technical bridge between customers, Customer Success, and Product.

Kenntnisse

Python

SQL

Data manipulation

Excel

APIs & integrations

English communication

Customer-facing

German (nice-to-have)

Tools

Excel

Jobbeschreibung

This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.

You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success.

Key Responsibilities

• Own the technical success of customers from onboarding through long-term usage
• Set up technical onboarding, including:
  • Integrations
  • Data imports and configuration
  • Initial data validation and quality checks
• Work closely with Customer Success and Product teams to ensure smooth customer activation
• Troubleshoot customer issues such as:
  • Data configuration problems
  • Integration errors
  • Working with the Product team to resolve bugs
• Improve internal backend and data workflows to make Customer Success and customer operations more efficient
• Act as the technical bridge between customers, Customer Success, and Product

Must-Have Requirements

• Experience and strong willingness to work directly with customers
• Working knowledge of Python
• Familiarity with SQL
• Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)
• Good working knowledge of Excel
• Technical curiosity and ability to understand APIs and integrations
• Located in the EU or Switzerland
• Fluent, professional level of written and spoken English
• Patient, empathetic, and service-oriented mindset

Nice-to-have:

• Experience with data pipelines or more complex data workflows
• Previous exposure to Customer Success, Support, or Market Research
• Experience with tools like SPSS or other research/analytics platforms
• Fluency in German

We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results.

Originally posted on Himalayas