Customer Service Leader (Austria & Slovenia)

TotalEnergies; Wien; On-site; EUR 70,000 - 100,000; Full time

Job summary

AS24, part of TotalEnergies, seeks a Customer Service Manager for Austria and Slovenia to lead and develop the customer service team, ensuring high-quality service for customers and driving operational excellence.

You will coordinate customer and sales requirements, improve processes and collaborate with internal stakeholders to strengthen customer satisfaction and business performance.

Qualifications

• University degree or equivalent qualification.
• At least five years of relevant professional experience, ideally including team management experience.
• Strong customer orientation and excellent organisational skills.
• Experience in customer relationship management and confident use of CRM systems and digital tools.
• Solution-oriented, structured and collaborative working style.
• Very good command of German and English.

Responsibilities

• Lead, organise and develop the team of Sales Assistants.
• Ensure a professional, reliable and customer-oriented service level, particularly for key accounts.
• Monitor and analyse key Customer Service KPIs.
• Improve processes and support the efficient use of CRM tools and digital platforms.
• Coordinate customer requests, complaints and operational topics with internal teams.
• Work closely with Sales, Marketing, IT and central AS24 teams to implement new services, products and processes.

Skills

Team management

CRM experience

Customer orientation

Process improvement

German language

English language

Collaboration

Education

University degree

Tools

CRM systems

Digital platforms

Job description

AS24, part of TotalEnergies, seeks a Customer Service Manager for Austria and Slovenia to lead and develop the customer service team, ensuring high-quality service for customers and driving operational excellence.

You will coordinate customer and sales requirements, improve processes and collaborate with internal stakeholders to strengthen customer satisfaction and business performance.