Customer Delivery & Service Lead (Remote Options)

Deutsche Telekom AG; Wien; Hybrid; EUR 58.000 - 71.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Health and fitness programs

Flexible work hours

Work-from-home options

On-site daycare

Employee discounts

Company events

Employee benefits

Zusammenfassung

Deutsche Telekom AG, through its T-Systems Austria operations, seeks a senior leader to own end-to-end customer delivery and service management. You will champion operational performance, cost control, and continuous improvement across data centers, cloud and managed services.

Fluent German and English are essential to align with enterprise customers and internal teams. The role requires guiding multiple teams to maintain high service levels, manage budgets, and ensure profitable, secure, and

Qualifikationen

• Senior leadership experience in customer delivery or managed services.
• Strong ability to translate customer needs into CMS decisions and actions.
• Proven track record of cross-functional collaboration and service quality optimization.

Aufgaben

• Lead multiple teams with accountability for operational performance and service delivery.
• Govern SLA/OLA adherence and risk management across the delivery chain.
• Coordinate with Technical Service Management and other stakeholders to ensure on-time, on-budget outcomes.
• Drive continuous optimization through standardization, automation and modernization.

Kenntnisse

Leadership

Delivery management

ITIL

Jobbeschreibung

Deutsche Telekom AG, through its T-Systems Austria operations, seeks a senior leader to own end-to-end customer delivery and service management. You will champion operational performance, cost control, and continuous improvement across data centers, cloud and managed services.

Fluent German and English are essential to align with enterprise customers and internal teams. The role requires guiding multiple teams to maintain high service levels, manage budgets, and ensure profitable, secure, and