Customer Service Manager – Austria & Slovenia

TotalEnergies SE; Wien; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

AS24, part of TotalEnergies, seeks a Customer Service Manager for Austria & Slovenia. You will lead the Customer Service team, ensure top service for customers, and drive operational excellence across Austria and Slovenia.

You will coordinate customer and sales requirements, improve processes and collaborate with internal stakeholders. The role involves leading the team, monitoring CS KPIs, and implementing new services in partnership with Sales, Marketing, IT, and central AS24 teams.

Qualifications

• University degree or equivalent qualification.
• At least five years of relevant professional experience, ideally including team management experience.
• Strong customer orientation and excellent organisational skills.
• Experience in customer relationship management and confident use of CRM systems and digital tools.
• Solution-oriented, structured and collaborative working style.
• Very good command of German and English.

Responsibilities

• Lead, organise and develop the team of Sales Assistants.
• Ensure a professional, reliable and customer-oriented service level, particularly for key accounts.
• Monitor and analyse key Customer Service KPIs.
• Improve processes and support the efficient use of CRM tools and digital platforms.
• Coordinate customer requests, complaints and operational topics with internal teams.
• Work closely with Sales, Marketing, IT and central AS24 teams to implement new services, products and processes.

Skills

Team leadership

CRM systems

Customer service

German language

English language

Process improvement

Education

University degree

Tools

CRM software

Job description

AS24, part of TotalEnergies, is looking for a committed and customer-focused professional to join our team as Customer Service Manager Austria & Slovenia.

In this role, you will lead and develop the Customer Service team, ensure a high level of service for our customers and contribute to operational excellence across Austria and Slovenia. You will coordinate customer and sales requirements, improve processes, work closely with internal stakeholders and help strengthen customer satisfaction, service quality and business performance.

Your responsibilities

• Lead, organise and develop the team of Sales Assistants.
• Ensure a professional, reliable and customer-oriented service level, particularly for key accounts.
• Monitor and analyse key Customer Service KPIs.
• Improve processes and support the efficient use of CRM tools and digital platforms.
• Coordinate customer requests, complaints and operational topics with internal teams.
• Work closely with Sales, Marketing, IT and central AS24 teams to implement new services, products and processes.

Your profile

• University degree or equivalent qualification.
• At least five years of relevant professional experience, ideally including team management experience.
• Strong customer orientation and excellent organisational skills.
• Experience in customer relationship management and confident use of CRM systems and digital tools.
• Solution-oriented, structured and collaborative working style.
• Very good command of German and English.