Client Advisor - Vienna (Part time Temporary)

Fendi Italia Srl; Wien; Hybrid; EUR 15.000 - 23.000; Teilzeit

Zusammenfassung

Fendi Italia Srl in Wien is seeking a dedicated FENDI Ambassador to deliver a luxurious client experience, showcasing FENDI history, craftsmanship and creativity. You will lead individual sales and contribute to achieving KPIs while engaging in upselling across all product categories.

You will strengthen customer relations through CRM tools, ensure high service quality, operate the retail management system, and support inventory and store procedures to uphold the brand's prestigious standards.

Qualifikationen

• Experience in client-facing role is preferred.
• Strong selling and communication skills are necessary.
• Fluent English and German.

Aufgaben

• Lead individual sales and achieve performance targets and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations and nurture loyal FENDI customer base using CRM tools.
• Operate the retail management system for stock transfers, payments and customer data input.

Kenntnisse

Fluent in English

Fluent in German

Tools

Retail management system

Jobbeschreibung

Reference:

FEND04645

Job title:

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile:

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

This is a fixed term and part time position.

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.