Client Advisor - Vienna

LVMH; Wien; On-site; EUR 32,000 - 46,000; Full time

Job summary

FENDI in Vienna is seeking a Client Advisor to provide a luxurious, personalized shopping experience for our discerning clients. You will drive individual sales, upsell across product categories, and use CRM tools to nurture the customer base.

You will manage store operations, inventory handling, and ensure high standards of presentation, service, and client relations. Fluency in English and German is required, with a professional image and strong communication skills.

Qualifications

• Experience in a client-facing role, ideally retail or hospitality.
• Strong selling and communication skills.
• Excellent relationship skills.
• Professional image and self-confidence.
• Computer skills and knowledge of retail management system.
• Fluent in English and German.

Responsibilities

• Lead individual sales and achieve performance target and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools.
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client.
• Be able to correctly operate the retail management system for stock transfers, payments, stock inquiries and customer database input.
• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines.

Skills

Sales

Communication

Client relations

Organization

Fashion/Luxury interest

Languages: English & German

Tools

Retail management system

Job description

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.