Client Advisor - Vienna (Part time Temporary)

Fendi; Wien; On-site; EUR 17,000 - 28,000; Part time

Job summary

FENDI Ambassador role within a luxury retail setting in the LVMH group offers an extraordinary client experience, showcasing FENDI history, craftsmanship and materials. You will lead sales with a focus on quality interactions and integrity.

The position requires fluent English and German, strong selling skills, and professional presentation. It is a fixed-term, part-time role emphasizing luxury service and CRM-driven client care.

Qualifications

• Experience in a client-facing role, ideally retail or hospitality.
• Strong selling and communication skills.
• Excellent relationship-building and professional image.
• Fluency in English and German.
• Proficient with a retail management system.

Responsibilities

• Lead individual sales and achieve performance target and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations and nurture loyal client base with CRM tools.
• Operate the retail management system for stock transfers, payments, and stock inquiries.
• Support inventory accuracy and proper reception, display and storage of merchandise.

Skills

Client-facing

Sales skills

Communication skills

Multitasking

Organization

Self-confidence

Customer service

Fluent English & German

Tools

Retail management system

Job description

Position

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

This is a fixed term and part time position.

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.