Client Advisor - Vienna (Part time Temporary)

Fendi; Wien; Vor Ort; EUR 20.000 - 28.000; Teilzeit

Zusammenfassung

Fendi in Austria seeks a Client Advisor to deliver an extraordinary luxury experience, promote FENDI history, craftsmanship, materials and creativity. The role focuses on sales, client relations, and store operations to support the boutique’s performance.

The fixed-term, part-time position requires strong selling, excellent communication, fluent English and German, and a polished personal image aligned with the brand's standards. Experience in luxury retail is preferred.

Qualifikationen

• Previous client-facing experience, preferably in luxury retail
• Strong selling and communication is required
• Excellent relationship skills
• Professional image and high standard of presentation
• Fluent in English and German

Aufgaben

• Lead in-store sales and achieve KPIs
• Upsell, cross-sell and multi-selling across product categories
• Strengthen customer relations and nurture loyal FENDI customers
• Operate the retail management system for stock transfers, payments and CRM input
• Maintain inventory accuracy and display standards

Kenntnisse

Selling skills

Communication skills

Customer service

Multitasking

Brand image management

Tools

Jobbeschreibung

Position

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Position

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

This is a fixed term and part time position.

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.