Client Advisor - Vienna

Fendi Italia Srl; Wien; Hybrid; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Fendi Italia Srl is seeking a sales professional in Vienna to lead high-end client interactions, drive luxury product sales, and uphold impeccable service standards. You will manage a boutique environment, engage customers with tailored recommendations, and collaborate to maintain visual standards and inventory accuracy.

Fluency in English and German is required, with prior experience in fashion/luxury retail and strong relationship-building skills.

Qualifikationen

• Experience in client-facing roles, ideally luxury retail or hospitality.
• Maintains high image and professional appearance.
• Strong selling and communication skills are essential.
• Excellent relationship-building abilities.
• Organization, professionalism, and self-confidence are required.
• Computer skills and familiarity with retail management systems.
• Goal-oriented, multitasking, and fashion/luxury industry interest.

Aufgaben

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross-selling and multiple selling across product categories.
• Strengthen customer relations and nurture loyal FENDI clientele using CRM tools.
• Maintain store operations and ensure high-quality customer service.
• Operate the retail management system for stock transfers, payments, and data entry.
• Support in maintaining inventory accuracy and proper merchandise display.

Kenntnisse

Retail sales

Customer service

Upselling

Communication

Fluent English

Fluent German

CRM tools

Stock management system

Tools

Retail management system

Jobbeschreibung

Missions

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile:

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.