Client Advisor - Vienna (Part time Temporary)

LVMH; Wien; On-site; EUR 30,000 - 46,000; Part time

Job summary

FENDI Ambassador role in Austria requires delivering a luxurious client experience by highlighting FENDI history, craftsmanship and materials. You will lead sales, manage customer relations, and operate the retail system to ensure accurate stock and CRM data.

The position is fixed-term and part-time, emphasizing high standards, strong communication, and a passion for fashion and luxury. Fluency in English and German is preferred, with a professional and image-conscious presentation.

Qualifications

• Previous experience in a client-facing role, ideally retail or hospitality.
• Fluent in English and German.
• Excellent relationships skills.
• Organization, professionalism, self-confidence.
• Computer skills and Retail management system knowledge.
• Goal oriented approach, multitasking.
• Strong knowledge and/or interest for Fashion/Luxury Industry.

Responsibilities

• Lead individual sales and achieve performance target and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools.
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client.
• Be able to correctly operate the retail management system for stock transfers, payments, stock inquiries and customer database input.
• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines.

Skills

Sales skills

Customer relations

Communication skills

Organization

Fashion/Luxury interest

English & German

Tools

Retail management system

Job description

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

This is a fixed term and part time position.

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.