Client Advisor - Vienna

Fendi; Wien; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Fendi is seeking a Client Advisor / Ambassador in Vienna to deliver a luxurious client experience by highlighting Fendi history, craftsmanship and materials. You will lead sales, manage client relationships, and support store operations with a focus on high image standards and tailored service.

Ideal candidates possess strong selling and communication skills, fluency in English and German, and experience in fashion/luxury retail.

Qualifikationen

• Experience in a client-facing role, ideally retail or hospitality.
• High image standards and professional demeanor.
• Strong selling and communication skills.
• Fluent in English and German.

Aufgaben

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross-selling and multiple selling for all product categories.
• Strengthen customer relations and nurture the FENDI customer base using CRM tools.
• Ensure professional customer service with a personal, human touch.
• Operate the retail management system for stock transfers, payments, and inventory input.
• Support inventory accuracy by proper receiving, display and stock management.

Kenntnisse

Sales

Communication

Customer service

Organization

Retail management system

Fashion/Luxury interest

English

German

Tools

Retail management system

Jobbeschreibung

Position

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.