Luxury Client Advisor & Concierge

Fendi; Wien; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Fendi is seeking a Client Advisor / Ambassador in Vienna to deliver a luxurious client experience by highlighting Fendi history, craftsmanship and materials. You will lead sales, manage client relationships, and support store operations with a focus on high image standards and tailored service.

Ideal candidates possess strong selling and communication skills, fluency in English and German, and experience in fashion/luxury retail.

Qualifikationen

• Experience in a client-facing role, ideally retail or hospitality.
• High image standards and professional demeanor.
• Strong selling and communication skills.
• Fluent in English and German.

Aufgaben

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross-selling and multiple selling for all product categories.
• Strengthen customer relations and nurture the FENDI customer base using CRM tools.
• Ensure professional customer service with a personal, human touch.
• Operate the retail management system for stock transfers, payments, and inventory input.
• Support inventory accuracy by proper receiving, display and stock management.

Kenntnisse

Sales

Communication

Customer service

Organization

Retail management system

Fashion/Luxury interest

English

German

Tools

Retail management system

Jobbeschreibung

Fendi is seeking a Client Advisor / Ambassador in Vienna to deliver a luxurious client experience by highlighting Fendi history, craftsmanship and materials. You will lead sales, manage client relationships, and support store operations with a focus on high image standards and tailored service.

Ideal candidates possess strong selling and communication skills, fluency in English and German, and experience in fashion/luxury retail.