Bilingual Desktop Support Engineer – German/English

Eurolaser Technologies Ltd; Baden; Hybrid; EUR 40,000 - 56,000; Full time

Job summary

Eurolaser Technologies Ltd seeks a Band 2 Desktop Technician to provide day-to-day local/remote desktop support, handle inbound calls, troubleshoot hardware/software, and document resolutions in a ticketing system. The role requires 2–3 years of Windows desktop support experience and collaboration across shifts within IT Support Center.

The position emphasizes fault diagnosis, break/fix tasks, and mentoring Band 1 technicians while supporting Band 3 engineers in resolving tickets.

Qualifications

• Bachelor’s degree or equivalent in CS or related field.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 7-10, Office 365, AD, and related desktop applications.
• Support Mac OS basics to assist Apple users.
• Install, upgrade, troubleshoot printers, hardware; preventive maintenance.
• Perform remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostics to troubleshoot network and workstation issues.
• Broad IT knowledge across networks, servers, AV, and telecoms.
• Work in a project-based environment with flexibility and teamwork.

Skills

Analytical skills

Troubleshooting

Multi-tasking

Communication

Teamwork

Flexibility

Education

Bachelor’s degree or equivalent in CS or related field

CompTIA A+, MCP or better

Tools

Active Directory

Office 365

Ticketing system

Windows 7-10

MDM

GPOs

Job description

Eurolaser Technologies Ltd seeks a Band 2 Desktop Technician to provide day-to-day local/remote desktop support, handle inbound calls, troubleshoot hardware/software, and document resolutions in a ticketing system. The role requires 2–3 years of Windows desktop support experience and collaboration across shifts within IT Support Center.

The position emphasizes fault diagnosis, break/fix tasks, and mentoring Band 1 technicians while supporting Band 3 engineers in resolving tickets.