B2B Customer Success Lead - DACH (Sports Tech)

Eversports; Wien; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

AI Tools Claude

Sports package

Day to Explore

MacBook provided

Job summary

Eversports, based in Vienna, is seeking a Customer Care Executive to support German-speaking B2B partners across the DACH market. You will guide partners through early steps, collect feedback, and help them maximize value from Eversports.

The role blends onboarding, customer care, and collaboration with Sales and Product teams. You will join a growing sports-tech company, work in a hybrid office setup in Vienna, and help shape our Partner Retention initiatives while maintaining excellent partner

Qualifications

• At least 2 years of experience in customer success, account management or customer care.
• Native/C2 level German and fluent English.
• Confident on the phone and on video calls.
• Calm and empathetic in difficult conversations.
• Highly self-organised with the ability to manage a large portfolio.
• First sales experience is a plus.
• Knowledge of how studios work (classes, memberships, trainers) is a plus.
• Fluency in another language (French, Spanish, Dutch, Italian or Swedish) is a plus.
• Passion for sports or the sports industry.

Responsibilities

• Own a portfolio of German-speaking B2B partners in the DACH market.
• Reach out proactively based on customer insights and decide where you can make the biggest difference.
• Hold regular video calls and meetings to help partners get lasting value from Eversports.
• Lead sensitive conversations calmly, from unhappy partners to cancellation risks.
• Recommend features and handle contract renewals and price discussions.
• Work closely with Sales and Product teams and share partner feedback.
• Start with a deep dive in our Onboarding & Activation team to get to know the product and our partners.
• Help build our new Partner Retention team and the way it works.

Skills

German native/C2

English fluent

Customer success

Account management

Sales exposure

Job description

Eversports, based in Vienna, is seeking a Customer Care Executive to support German-speaking B2B partners across the DACH market. You will guide partners through early steps, collect feedback, and help them maximize value from Eversports.

The role blends onboarding, customer care, and collaboration with Sales and Product teams. You will join a growing sports-tech company, work in a hybrid office setup in Vienna, and help shape our Partner Retention initiatives while maintaining excellent partner