Customer Care Executive (German speaking)

Eversports; Wien; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

AI Tools Claude

Sports package

Day to Explore

MacBook provided

Job summary

Eversports, based in Vienna, is seeking a Customer Care Executive to support German-speaking B2B partners across the DACH market. You will guide partners through early steps, collect feedback, and help them maximize value from Eversports.

The role blends onboarding, customer care, and collaboration with Sales and Product teams. You will join a growing sports-tech company, work in a hybrid office setup in Vienna, and help shape our Partner Retention initiatives while maintaining excellent partner

Qualifications

• At least 2 years of experience in customer success, account management or customer care.
• Native/C2 level German and fluent English.
• Confident on the phone and on video calls.
• Calm and empathetic in difficult conversations.
• Highly self-organised with the ability to manage a large portfolio.
• First sales experience is a plus.
• Knowledge of how studios work (classes, memberships, trainers) is a plus.
• Fluency in another language (French, Spanish, Dutch, Italian or Swedish) is a plus.
• Passion for sports or the sports industry.

Responsibilities

• Own a portfolio of German-speaking B2B partners in the DACH market.
• Reach out proactively based on customer insights and decide where you can make the biggest difference.
• Hold regular video calls and meetings to help partners get lasting value from Eversports.
• Lead sensitive conversations calmly, from unhappy partners to cancellation risks.
• Recommend features and handle contract renewals and price discussions.
• Work closely with Sales and Product teams and share partner feedback.
• Start with a deep dive in our Onboarding & Activation team to get to know the product and our partners.
• Help build our new Partner Retention team and the way it works.

Skills

German native/C2

English fluent

Customer success

Account management

Sales exposure

Job description

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our “About Us” page on our website!

Overview

As our Customer Care Executive, you will support sports studios, clubs and venues across the DACH market and help them get the most out of Eversports.

You will help our partners with their questions, guide them through their first steps with Eversports, and share their feedback with our internal teams so we can keep improving our product. Along the way, you will learn how customer care, onboarding, sales and product teams work together inside a growing sports-tech company.

Working hours:

Full-time, 35 hours per week with every second Friday off!

Location:

Vienna, Austria

Your Tasks

• Own a portfolio of German-speaking B2B partners in the DACH market
• Reach out proactively based on customer insights and decide where you can make the biggest difference
• Hold regular video calls and meetings to help partners get lasting value from Eversports
• Lead sensitive conversations calmly, from unhappy partners to cancellation risks
• Recommend features and handle contract renewals and price discussions
• Work closely with Sales and Product teams and share partner feedback to make our software even better
• Start with a deep dive in our Onboarding & Activation team to get to know the product and our partners
• Help build our new Partner Retention team and the way it works

Your Profile

• At least 2 years of experience in customer success, account management or customer care
• Native/C2 level German and fluent English skills, both spoken and written
• You are confident on the phone and on video calls and enjoy reaching out to partners proactively
• You stay calm and empathetic in difficult conversations and can steer them towards a good outcome
• You are highly self-organised and can prioritise a large portfolio without a ticket queue telling you what's next
• First sales experience, e.g. pitching features or negotiating prices, is a plus
• Knowledge of how studios work (classes, memberships, trainers) is a plus
• Fluency in another language, ideally French, Spanish, Dutch, Italian or Swedish, is a plus
• You have a passion for sports, movement or the sports industry

What’s in it for you?

• Work smarter, not longer: our full-time week is 35 hours, and one day off every second week
• Work in the office located in the heart of one of most liveable cities, with the flexibility to work from home on the days you need it
• Have access to AI Tools like Claude
• Stay active with the Eversports sports package
• Take time to explore what inspires you during our quarterly “Day to Explore”
• Work with modern equipment - every team member gets a MacBook to perform at their best
• Join our regular sports sessions, team activities, and events - we work hard, but we also play
• Be part of a passionate, international, and sporty team that believes work should feel meaningful and fun!

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a minimum yearly gross salary of EUR 36,000 (based on a full-time basis of 35h)

At Eversports we acknowledge and value the strength in diversity which is why we have 100+ employees from over 25 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.